Terms, Conditions & Privacy

Welcome to Flolo. By booking a class, buying a membership, pass or gift card, hiring our space, or using our website or app, you agree to these terms. We have written them to keep our community safe and our studios running smoothly.

1. The quick summary

2. Studio policies and safety

Health and liability. Our classes can be physically demanding. You take part at your own risk and are responsible for working within your own limits. You must tell your instructor before class about any injury, medical condition, recent surgery or pregnancy. If you have a significant health concern, we require clearance from your doctor before you participate.

Pregnancy. You are welcome in class through all three trimesters, on these conditions:

• Get the all-clear first. We ask you to speak with your GP, obstetrician or midwife and have their clearance before you book.
• Tell us every class. Update your profile in the app and let your teacher know before class begins, including how many weeks you are. Teachers can only modify for what they know about.
• Power Pilates is not available during pregnancy. It is built around sustained abdominal loading and fast sequences we cannot safely modify on the fly. Align Pilates gives you the same strength work and is our recommended alternative.
• Every other class is open to you, with modifications from your teacher. Our studios are unheated. Full detail on what we adjust and which classes suit each stage is in our guide on practising while pregnant.
• Stop and check in if you experience bleeding or fluid loss, painful contractions, chest pain, dizziness, faintness, a persistent headache, calf pain or swelling, unexplained shortness of breath, or muscle weakness affecting your balance. Tell your teacher and contact your care provider.

Our guide and our teachers offer general guidance, not medical advice. Where the advice of your GP, obstetrician, midwife or women's health physiotherapist differs from ours, follow theirs. Teachers may modify or decline a request on safety grounds, and pregnancy does not change the refund and cancellation terms in section 12.

Entry. Check in at reception on arrival. Doors lock at the start of class to protect the room environment and late entry is not guaranteed.

Age. Anyone under 18 must be accompanied by a parent or guardian who is actively participating in the same class.

Equipment. Mats, blocks, blankets, bands and weights are provided at every studio. Please treat them with care and return them as you found them.

Belongings. We provide storage space, but Flolo is not responsible for lost, damaged or stolen items.

Conduct. We may refuse entry, cancel a booking or end a membership where behaviour is unsafe, abusive or disruptive to other clients or our team. Where we end a membership for this reason we will refund any unused prepaid portion.

3. Bookings and cancellations

Cancellation window. We run a 0-hour window. Cancel through the app or your account at any point before class starts and you will not be marked as a no-show.

No-shows. If you book and do not attend without cancelling, intro, casual and class pack holders forfeit that session. Members forfeit the credit used for that booking.

Waitlists. If a spot opens you will be moved in automatically and notified. Once you are in, the normal cancellation rules apply.

Schedule changes. Teachers, class types and times can change without notice. We will tell you where we reasonably can.

Class cancellations by us. If we cancel a class, any credit or pass session used is returned to your account.

4. Intro offer

• The intro offer is 4 weeks of unlimited classes at $20 per week, billed weekly with no lock-in.
• It is available to new clients only, one per person, and is not available to anyone who has previously held a Flolo membership or intro offer.
• The 4 weeks run consecutively from the date of purchase, not from your first class. Freezes are not available on the intro offer.
• It continues automatically. After week 4 your account continues as Unlimited at $40 per week unless you switch to Lite or Balance, or cancel, before that week renews. We send a reminder before the price changes.
• Cancel from your account at any time before a week renews and the next charge stops. There is no notice period and no exit fee.
• The intro offer is non-transferable and cannot be combined with other offers. It is valid at all three studios and across every class type.

5. Memberships

5.1 What we offer

All memberships are billed weekly in advance to your nominated card and continue until you cancel. There is no lock-in contract and no minimum term. Every membership includes access to all three studios and every class type.

Memberships are strictly for individual use. They cannot be shared, lent, transferred or used by anyone other than the member named on the account. Sharing a membership may result in it being suspended or cancelled without refund.

5.2 Credit banking on Lite and Balance

Each week your membership adds credits to your account. One credit books one class.

• Credits bank up automatically. Unused credits roll over with no expiry while your membership is active and paid up to date. Miss a week or go away for a month and they are still there.
• Banked credits are forfeited the moment your membership is cancelled. This applies whether you cancel yourself or we end the membership for non-payment. Every unused credit on your account, no matter how long it has been banked or how many you have saved, is cancelled at that point. Banked credits have no cash value, are not refundable, are not paid out, and cannot be sold, transferred, converted into a class pack, or reinstated if you rejoin later. If you have credits saved up, use them before you cancel.
• If a payment fails, new credits stop being issued and bookings are paused until the account is up to date.
• Because credits bank, Lite and Balance memberships are not frozen. See 5.5.

5.3 Weekly guest pass

Every membership includes one guest pass per week. Guest passes are only available for someone who is brand new to Flolo and has never attended any of our three studios in any capacity. Book their spot through the app alongside yours. Guest passes do not accrue and cannot be saved, banked or given away.

5.4 Billing and failed payments

Payments are processed weekly by Stripe. Please keep your card details current in your account. If a payment fails we will retry, and access is suspended while an account is overdue. We do not charge a dishonour or failed payment fee. Repeated failures may end the membership. You remain responsible for any amount owing for a period in which you had access.

5.5 Freezes

Unlimited members can freeze from 1 week up to 3 months. Send us your dates by SMS on 0482 077 514 or through the app. We appreciate 48 hours' notice before your next billing date.

Lite and Balance memberships are not frozen. Your credits bank up automatically while you are away, so nothing is lost.

Freezes are not available on the intro offer or on legacy and promotional memberships.

5.6 Cancelling

Cancellations are self-managed. Cancel from your account in the app or by logging in through our website, before your week renews, and the next charge stops. There are no calls, no emails, no notice period and no cancellation fee.

Payments already processed are not refunded, and your access runs to the end of the week you have paid for.

Important for Lite and Balance members: cancelling forfeits all of your banked credits. They are not held, not refunded and not restored if you rejoin. Please use them before you cancel.

5.7 Changed your mind in the first 48 hours

There is no lock-in and no contract term, so you can stop at any time. On top of that, if you change your mind within 48 hours of joining, email hello@flolo.studio and we will refund the week you have paid, less the cost of any classes you attended in that time. Refunds are processed within 21 days.

6. Class packs, year pass and casual classes

• Class packs are shareable with family and friends across all three studios. The purchaser is responsible for how the pack is used.
• The Unlimited Year Pass is for the named individual only and cannot be shared, transferred, frozen or extended.
• Casual drop-ins are purely pay per booking. Nothing is stored on your account and there is no credit to expire or carry over.
• Unused class pack sessions expire at the end of the validity period. Expired sessions are not extended, reinstated or refunded except where required by law.

7. Private sessions

• Private one-to-one sessions are $150 per hour, or $360 for a 3 pack at $120 per session, valid 6 months from purchase.
• Privates are paid in full at the time of booking. A session is only held once payment is received.
• Reschedule or cancel with at least 72 hours' notice and we will move your session. Inside 72 hours the session is forfeited and payment is not returned.
• Sessions in a 3 pack are non-refundable and expire 6 months from purchase.

8. Studio hire

We hire our Helensvale, Robina and Mermaid Beach spaces for private group classes, workshops, teacher training, filming, events and corporate sessions.

Rates. Hire is $300 for a 3 hour block, which is the minimum booking, then $50 for each additional hour.

Booking and payment. Hire is confirmed only once we have received a completed booking request and payment in full. A date is not held until it is paid.

Overstaying your booking. Your booked window includes setup and pack-down. If you are still in the space past the end of your booking, the additional hourly rate of $50 applies for every extra hour or part of an hour, charged after the fact.

Cancellation by you. Cancel with more than 7 days' notice and we will hold the amount paid as credit toward another date within 12 months. Inside 7 days the full hire fee is forfeited. Date changes are subject to availability and are treated as a cancellation if we cannot accommodate them.

Cancellation by us. If we cannot provide the space for a reason outside our control, we will offer an alternative date or refund what you have paid. That is the limit of our liability for a cancelled hire.

Your responsibilities as a hirer. You must:

• keep to the numbers agreed and the room capacity limits;
• hold current public liability insurance of at least $20 million and provide a certificate of currency on request, plus relevant qualifications, first aid and professional indemnity cover if you are instructing;
• supervise your attendees at all times and be responsible for their conduct, safety and belongings;
• complete setup and pack-down inside your booked window, with any overrun charged at $50 per additional hour;
• leave the space clean, with equipment returned as found, and pay for any damage or additional cleaning;
• follow all building, parking, noise and access rules and stay out of areas outside the hired space;
• not sub-let, sub-hire, or advertise the space as your own premises;
• hold your own music licensing where required, or use the studio system in line with our OneMusic licence.

Indemnity. You indemnify TFL Studio Pty Ltd against any claim, loss or damage arising from your hire, including claims by your attendees, except to the extent caused by our negligence.

Our right to refuse. We can decline or end a hire where the activity is unsafe, unlawful, competes directly with our timetable, or is inconsistent with the studio's purpose.

9. Workshops, events and teacher training

Bookings are final and we do not offer refunds or credits for change of mind. You may transfer your place to someone else by emailing us at least 24 hours before the start time. If we cancel or reschedule an event, you can choose a full refund or a transfer to the new date. Teacher training has its own enrolment agreement, and where that agreement differs from these terms, it applies.

10. Online courses

The Yoga Foundations Online Course is $279 and is separate from any membership. Access is for the named purchaser only and must not be shared, downloaded for redistribution, or reproduced. The purchase is final and non-refundable. We may update or improve course content over time.

11. Gift cards

Digital gift cards are delivered instantly and can be redeemed toward any membership, class pack or casual class at all three studios. Gift cards do not expire. They are not redeemable for cash and are not refundable, and no fees are charged for holding or using one. Lost gift cards can be reissued where we can verify the purchase.

12. Payments and refunds

All purchases are final. Memberships, intro offers, class packs, year passes, casual classes, private sessions, workshops, courses, gift cards and studio hire are not refunded for change of mind, and that includes injury, illness, pregnancy, relocation, a change in your schedule, or simply not using what you bought.

Price changes. Prices can change. We will give existing members at least 30 days' notice before a change applies to them, and you can cancel before it takes effect.

Your rights that we cannot exclude. Nothing in these terms limits your rights under the Australian Consumer Law. Our services come with consumer guarantees that cannot be excluded. If we fail to provide services with due care and skill or fit for purpose, you are entitled to a remedy, and for a major failure that can include a refund. You may also have rights under Queensland fitness industry rules, including the 48-hour change-of-mind refund in section 5.7 and the right to end a membership agreement in certain circumstances, such as a permanent illness or injury that prevents you from participating, supported by a medical certificate. Contact us at hello@flolo.studio and we will work through it with you.

13. Privacy

What we collect. Your contact details, health and injury notes provided for your safety, booking history and payment information, so we can manage your account and keep you safe in class.

Who we share it with. Stripe processes payments and Momence runs our bookings and member records. We do not sell your data. It is handled in line with the Australian Privacy Principles.

Marketing. We send class updates, offers and studio news by email and SMS. Unsubscribe any time using the link in the message or by emailing us.

Photos and video. We occasionally photograph or film in the studio for social media and marketing. Tell your instructor or the team if you would prefer not to be featured and we will leave you out.

Access and correction. Email hello@flolo.studio to see, correct or delete the personal information we hold about you, or to raise a privacy concern.

14. Legal

Intellectual property. Our website content, course material, class names, sequences and branding are owned by TFL Studio Pty Ltd and may not be reproduced without permission.

Liability. To the extent permitted by law, our liability is limited to resupplying the service or paying the cost of resupply.

Changes to these terms. We may update these terms by publishing the current version at flolo.studio/terms. Continued use of our studios or services means you accept the updated terms.

Governing law. These terms are governed by the laws of Queensland, Australia.

Questions? Email hello@flolo.studio or text 0482 077 514.

Last updated: 1 August 2026